Your Cortex Voice subscription
The Cortex Voice subscription is priced at $199 CAD / month, billed monthly. It includes full access to all Cortex Voice features for your organization.
| Item | Detail |
|---|---|
| Price | $199 CAD / month (taxes extra) |
| Cycle | Monthly, automatically renewed |
| Billing date | Same day each month (date of your initial subscription) |
| Payment methods | Visa, Mastercard, American Express credit cards |
| Currency | Canadian dollars (CAD) · Applicable taxes (GST + QST) |
| Commitment | None — cancel at any time |
Accessing your invoices
Settings → Billing → Payment history section. You will find all invoices since the start of your subscription, with the amount, date and status (Paid / Failed / Refunded).
Click the PDF icon to the right of each entry to download the official invoice. Invoices include the invoice number (format CMU-XXXXXX), GST/QST details, your organization's information and Comulead Inc.'s details as required for accounting purposes.
Settings → Billing → Billing email. Enter the address to which each invoice will be automatically sent at monthly renewal (e.g. accounting@yourcompany.com). This address can be different from your login email.
Updating your payment method
Settings → Billing → Payment method → Update card. You will be redirected to our secure payment portal (Stripe) to enter the new card details.
If your card expires or is replaced, update your payment method before your next billing date. A failed payment triggers an email warning followed by account suspension after 7 days without resolution.
If a payment fails, Cortex Voice sends a warning email immediately and retries the charge after 3 days. If the second attempt also fails, the account is suspended after 7 days. Your data is retained for an additional 30 days to allow you to resolve the issue.
Cancellation and refunds
Settings → Billing → Cancel subscription. Cancellation takes effect at the end of the current billing period — you retain access until the last day of the paid period. No pro-rata refund is issued for the remaining time.
Before cancelling, export all your data from the Reports tab (full CSV of all responses) and your contacts (Contacts → Export). After account expiry, data is retained for 30 days and then permanently deleted in compliance with Bill 25.
Refund requests are evaluated on a case-by-case basis. Contact support@comulead.com with the relevant invoice number and the reason for your request. Approved refunds are processed within 5 to 10 business days to the card used for the original payment.
If you are considering cancelling due to a specific issue or budget constraints, reach out to us first. Our team can often find a tailored solution — configuration adjustment, personalized guidance or a payment arrangement — that meets your needs without interrupting your NPS program.
Key takeaways
- Subscription at $199 CAD/month, automatically renewed, no minimum commitment
- PDF invoices are available under Settings → Billing → Payment history
- Set up a separate billing email for automatic delivery to your accounting department
- Update your card before the renewal date — a failed payment triggers suspension after 7 days
- Export your data before cancelling — it is deleted 30 days after account expiry