Quickly find answers about setup, usage, billing, security, and integrations. If you can't find what you're looking for, our team is here to help.
Can't find your answer?
Our team replies within 4 hours. Detailed guides are also available in the Help Center.
Comulead is an AI-powered business intelligence platform built specifically for SMBs with 10 to 200 employees. Our mission: make data analysis and customer feedback accessible without needing a dedicated data team.
Unlike generic tools like Tableau or Power BI, Comulead is ready out of the box — configured in a few hours, operational from day one. Our proprietary Cortex AI engine analyzes, interprets, and generates actionable recommendations tailored to your industry.
Comulead offers three complementary modules designed to grow with your needs:
Our "land and expand" strategy lets you start with Voice and add modules as your business grows.
Most of our clients are up and running in under 48 hours. Deployment happens in three simple steps:
No internal technical resources required. Our team guides you every step of the way.
Yes. The Comulead platform is fully available in both French and English. You can switch between the two languages from your account settings.
Cortex Voice surveys can also be sent in both languages simultaneously, which is ideal for businesses operating in bilingual markets. Our AI analyzes responses while taking into account the respondent's language.
Absolutely. We offer a free personalized demo with a member of our team, tailored to your industry and specific challenges. Duration: 30 to 45 minutes.
Book a free demoCortex Voice is available at $199 CAD per month, with no minimum commitment. This price includes full platform access, unlimited surveys, AI analysis, automated reports, and support.
Our pricing also adapts to your organization's geographic location. Canadian and North American markets benefit from the base rate. Adjustments apply for international markets based on our tiered pricing structure.
Volume discounts are available for organizations deploying Comulead across multiple teams or subsidiaries. Contact us for a custom quote.
No minimum commitment. No cancellation fees. You can cancel your subscription at any time from your dashboard, with no penalty.
Upon cancellation, your access remains active until the end of the current billing period. Your data is retained for 90 days after cancellation, then permanently deleted from our servers in accordance with Bill 25.
We accept Visa, Mastercard, and American Express credit cards. Payment by bank transfer or purchase order is available for annual contracts or organizations with more than 50 users.
Billing is in Canadian dollars (CAD). A detailed invoice is automatically generated each month and sent to your billing address of choice.
The base Cortex Voice subscription includes up to 5 users with configurable access levels (admin, analyst, viewer). Additional seats can be added at any time.
For teams of more than 10 users, we offer team plans with centralized access management, per-department dashboards, and consolidated reporting. Contact us for a quote.
Yes, at any time. Adding a module like Cortex Data (once launched) or additional users is done directly from your dashboard. Fees are prorated for the remaining days of the current billing period.
No technical migration required — Comulead modules share the same infrastructure and your existing data is immediately available in the new module.
Yes, fully. Compliance with Bill 25 (the Act to Modernize Legislative Provisions Respecting the Protection of Personal Information) is a foundational pillar of Comulead, not an optional add-on.
We can provide a Data Processing Agreement (DPA) tailored to your legal obligations upon request.
All your data — survey responses, reports, customer profiles, account settings — is hosted exclusively on servers located in Montreal, Quebec.
We do not use any American hosting sub-processors (AWS, GCP, Azure) for the storage of your customer data. This architectural decision ensures that your data remains under Canadian and Quebec jurisdiction, without ambiguity.
Comulead applies multi-layer security measures:
Never. Your customer data — survey responses, contact information, sales data — does not feed into the training of our Cortex AI model or any third-party model.
Our engine is trained on anonymized, aggregated industry datasets with no connection to our clients' data. This policy is contractually guaranteed with no exceptions.
Yes. Comulead integrates natively or via Zapier with the main CRMs used by SMBs:
If your CRM is not listed, our REST API lets you build custom integrations. Full technical documentation is available for your teams.
Comulead has a certified Zapier connector that exposes key platform events as triggers:
These events can trigger actions in 6,000+ apps: sending an email, creating a support ticket, Slack notification, CRM update, and more. Our most-used Zapier templates are available directly in your dashboard.
Yes. Full white-labeling is available on team and higher plans. You can:
Yes. Comulead exposes a full REST API with API key or OAuth 2.0 authentication. It covers all platform features: contact management, survey creation, result retrieval, Cortex AI scores, and reports.
Interactive documentation (OpenAPI / Swagger) is available from your dashboard. Python and JavaScript SDKs are in development. Our technical team can support you for complex integrations.
Our support team is available Monday to Friday, 8am to 6pm (EST). Several channels are available:
All support is available in English. French is also available upon request.
Yes, fully. Email and chat support is included in all Comulead subscriptions at no extra charge. We don't offer a freemium model with degraded support — every customer gets the same quality of service.
Team subscribers also benefit from a dedicated account manager and included quarterly check-in sessions.
Yes. All new customers receive a free onboarding session (60 min) with a team member to configure the platform for your specific needs.
For incidents affecting platform availability, mark your ticket as "Urgent" in the in-app chat or in your email — our SLA targets a first response in under 2 hours for critical incidents during business hours.
A real-time status page is available to monitor our infrastructure. Outside business hours, an on-call system handles P1 incidents (full outage). Contact support@comulead.com with [URGENT] in the subject line.
