Active contractual documents
Use of Cortex Voice is governed by three contractual documents accepted at the time of subscription:
| Document | Main content | Applicable to |
|---|---|---|
| General Terms of Use (GTU) | Rights, obligations, liabilities, acceptable use | All users |
| Privacy Policy | Collection, processing and retention of personal data | All users |
| Data Processing Agreement (DPA) | GDPR / Bill 25 obligations, sub-processors, transfers | Organizations processing third-party data |
The complete, up-to-date versions of these documents are available in Cortex Voice → Settings → Legal Documents. A PDF copy of each document can be downloaded from this section. For any questions of interpretation, contact support@comulead.com.
Key points of the terms of use
Cortex Voice is designed for the lawful collection of customer feedback from individuals who have a pre-existing relationship with your organization. The following uses are expressly prohibited:
- Unsolicited sending to purchased or rented lists
- Collection of sensitive data unrelated to the customer experience (health, financial data, etc.)
- Use for direct marketing purposes without prior consent
- Resale or transfer of collected data to third parties
The data collected through your surveys (responses, verbatims, scores) belongs entirely to you. Comulead acts as a data processor within the meaning of Bill 25 and GDPR — we process your data solely to provide the contracted service, never for our own commercial purposes.
The Cortex Voice platform, its algorithms (including Cortex AI) and its interface are the exclusive property of Comulead Inc. You are granted a non-exclusive licence to use the platform for the duration of your subscription. This licence does not grant you any right to reproduce, modify or distribute the software.
Data Processing Agreement (DPA)
If you use Cortex Voice to process personal data of Quebec or European residents, the DPA formalizes the obligations of each party under Bill 25 and GDPR.
As the data controller, you must:
- Have a legal basis for each data collection (consent, legitimate interest or contractual obligation)
- Inform survey respondents how their data will be used
- Respond to access, correction or deletion requests within legal deadlines
- Notify Comulead of any data breach involving data processed through Cortex Voice
Comulead commits to:
- Processing data only on your documented instructions
- Hosting all data in Montreal (Canada) — no transfer outside Canada without explicit consent
- Notifying you of any data breach within 72 hours of discovery
- Permanently deleting your data within 30 days of contract termination
Comulead may modify the terms of use with 30 days advance notice by email. If the new terms are not acceptable to you, you may cancel your subscription before they take effect without penalty. Continued use after this period constitutes acceptance of the new terms.
Contract termination
| Reason | Initiated by | Notice | Effect |
|---|---|---|---|
| Voluntary cancellation | Client | None | End of current billing period |
| Non-payment | Comulead | 7 days after suspension | Termination with data deletion at D+30 |
| GTU violation | Comulead | Immediate (email notification) | Immediate termination, data retained for 30 days |
| Service closure | Comulead | 90 days | Pro-rata refund + data export provided |
Key takeaways
- Your response data belongs entirely to you — Comulead acts solely as a data processor
- Hosting is exclusively in Montreal — no transfer outside Canada without explicit consent
- Sending surveys to purchased lists is prohibited and constitutes a GTU violation
- Changes to the terms are notified 30 days in advance — you may cancel without penalty before they take effect
- Upon termination, data is permanently deleted 30 days after account expiry